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Privacy Policy

Information We Collect

To provide our CV writing services effectively, we collect and process the following types of information:

1. Information You Provide:
This includes any details you submit when using our website or services. It may involve filling out forms, contacting us via email, or otherwise interacting with us. Typical information you may provide includes your name, email address, career history, qualifications, and any other personal details necessary to create a tailored CV. It also includes information you provide for customer support, service inquiries, or feedback.

2. Information Collected Automatically:
When you visit our website, we may collect certain technical information automatically to help us understand how visitors use the site and to enhance their browsing experience. This may include pages visited, time spent on the site, and interaction data (such as clicks and scrolls). This information may be collected through tracking technologies.

3. Information from Third Parties:
We may receive information about you from selected third-party partners such as payment processors, customer service platforms, or analytics providers. This may support service delivery, customer communication, or site performance analysis. If and when we receive such information, we’ll only use it in line with this privacy policy and applicable legal obligations.

Third Parties We Work With Include:

  • WordPress
  • Stripe
  • Google Analytics

For details on how these third parties handle your information, please refer to their individual privacy policies.

We retain the information we collect only for as long as necessary to fulfill the purposes for which it was gathered — including service provision, compliance with legal obligations, and the protection of our legitimate business interests (such as record keeping or legal defense).

How We Use Your Information

The information we collect is used to support the delivery and improvement of our CV writing services. Specifically, we may use your information to:

  • Create and deliver tailored CVs based on your personal details;
  • Fulfill contractual obligations and process your orders;
  • Manage customer service requests and support inquiries;
  • Process payments and send related communications;
  • Notify you of any updates to our services or policies;
  • Enhance website functionality and performance through analytics;
  • Ensure the security and proper functioning of our website;
  • Prevent fraudulent activity or misuse of our services;
  • Meet any legal or regulatory requirements related to data storage or disclosure.

Sharing Your Information

We value your privacy and only share your personal information when necessary, and always in accordance with this Privacy Policy. Your information may be disclosed in the following circumstances:

  • Within our business group: This includes any affiliated entities, where necessary for internal administration or service delivery.
  • Trusted service providers: We may share certain information with carefully selected partners, contractors, or suppliers who help us deliver our services to you — such as payment processors, customer support platforms, or IT service providers.
  • Analytics and website performance: We may share non-personal or aggregated data with analytics providers and search engines to help us improve our website’s functionality, user experience, and performance.

We do not sell or rent your personal information to third parties under any circumstances.

Where We Store Your Personal Data

All personal information you provide is stored securely on our servers or those of our trusted service providers. We take appropriate and reasonable measures to protect your data in line with this Privacy Policy. These measures may include (but are not limited to):

  • Using secure, encrypted connections (such as HTTPS) to transmit data
  • Restricting access to personal information to authorized personnel only
  • Regularly updating our systems and software to maintain security
  • Using trusted, reputable third-party platforms that comply with relevant data protection standards

While we do our best to protect your personal data, please be aware that no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining a high standard of protection and handling your information with care.

5. Your Rights

No matter where you are located, we respect your rights when it comes to your personal information. These rights may vary slightly depending on your country or region, but we aim to honor the following key principles:

  • Right to be informed: You have the right to know what personal information we collect, why we collect it, and how it is used.
  • Right of access: You can request access to the personal information we hold about you, including how and why we use it.
  • Right to correction: If any of the information we hold about you is inaccurate or incomplete, you can ask us to correct or update it.
  • Right to deletion: You may request that we delete your personal data when it is no longer needed, or if you withdraw your consent (where applicable), provided there is no legal reason for us to retain it.
  • Right to restrict processing: In certain situations, you can ask us to limit how we use your information — for example, if you believe it is inaccurate or being used unlawfully.
  • Right to data portability: You may request a copy of the personal information you have provided to us in a structured, commonly used, and machine-readable format, so you can reuse it elsewhere.
  • Right to object: You have the right to object to how we use your data, including for direct marketing purposes.